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Check whether your product is eligible for return

Additional Info:

Non-Returnable products are typically products which:

  • Fall outside of the product warranty period
  • Are manufacturer warranty products

    A Manufacturer Warranty product is an item whereby the relevant supplier or manufacturer chooses to manage defective product returns directly with the customer. These product returns are not facilitated by Yakha.

Yakha will refund a purchase for the exact amount paid less the following:

  • Any delivery costs already incurred by Yakha;

  • Any restocking fee for special orders.

  • Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT.

  • Yakha, in its sole discretion, reserves the right to refund a maximum of R10 000.00 (ten thousand rand) in cash , the balance must be paid via EFT.

  • A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

  • If for any reason you would like to cancel an order, this may be done by contacting our Help Centre using the form below.

  • We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.

  • You may return a product, at your cost, to any supplier store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by Yakha.

Yes, we offer exchanges for size and colour variations within 30 days of delivery subject to product lead times. We offer replacements for the following:

  • The product is defective or damaged
  • The product is not what you ordered or not as described
Please complete the form below, providing us with your order number and confirmation of the item/s you wish to return from your order, and one of our online shopping assistants will contact you.

If we accidentally delivered the wrong product to you, or if the product is not as described on the website or app, please notify us within 30 days by completing the form below and we will collect the product from you at no charge:

If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.

Didn't find what you need?

Yakha will refund a purchase for the exact amount paid less the following:

  • Any delivery costs already incurred by Yakha;

  • Any restocking fee for special orders.

  • Refunds will only be processed in accordance with the refund and returns policy, and in the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, EFT.

  • Yakha, in its sole discretion, reserves the right to refund a maximum of R10 000.00 (ten thousand rand) in cash , the balance must be paid via EFT.

  • A refund can take up to 7 (seven) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

  • If for any reason you would like to cancel an order, this may be done by contacting our Help Centre using the form below.

  • We reserve the right not to refund the delivery fee in respect of any late cancellations. If you cancel your payment for any reason or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof.

  • You may return a product, at your cost, to any supplier store provided you have the original invoice/proof of purchase and have complied with the required terms and conditions set out by Yakha.

Refunds are usually processed within 7 working days, depending on your bank’s processing time.

Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help.

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Please complete this form and one of our friendly online shopping assistants will contact you.