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Top Questions on Yakha

Our Most Frequently Asked Questions

For every order placed with Yakha, you will be charged a specified delivery fee rate.

We’ll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

You will be able to choose a delivery date that suits you best and your purchase will be delivered on the day you request or on the following day, depending on stock availability. 

Yakha delivers on weekdays between 08h00 and 17h00 and on Saturdays between 08h00 and 13h00. We do not deliver on Sundays and any South African public holidays.  

Please arrange that you are available to accept your purchase. Should you not be available, ensure that you have given someone permission to accept the delivery on your behalf. 

Yakha delivers to registered customers within specified delivery areas. 

It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.

On every product page, you can see if there is a ‘lead time’ period on an item – the time it would take for us to order the item from a supplier.

For the most efficient delivery service, we wait until all of your items arrive with us before delivering them to you in one go. This means that some lead-time items could hold up the delivery of your in-stock items.

On selected orders, we may be able to split your delivery, allowing your in-stock items to arrive faster. If you want to request a split delivery, click here to give us all your order information.

 

Please complete the form below, providing us with your order number and confirmation of the item/s missing from your order, and one of our online shopping assistants will contact you.

Please complete the form below, providing us with your order number and confirmation to reschedule your delivery, and one of our online shopping assistants will contact you.

If your delivery is not eligible for rescheduling and you will not be available to receive the order, please complete the form below and one of our friendly online shopping assistants will contact you.

Please note that rescheduling your delivery is only possible if your order meets the following eligibility criteria.

  • Your order has been shipped from our warehouse.

Bulk orders are delivered by a team from the one of our third-party couriers.

Due to their size, it is advised that these products be delivered straight to the place of their intended use.

We do not ship outside of our borders at this time; however you can request for more information by completing the form below

Please complete our Help form below and one of our friendly online shopping assistants will be in touch to help.

After delivery, Yakha will send you an email detailing your order to confirm you have received the correct items. Should you have any further queries, you can contact our friendly Customer Care team by filling in the form below

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Please complete this form and one of our friendly online shopping assistants will contact you.